Overview
Clenzit, referred to as "we", "our", or "us", is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our laundry or dry cleaning services, or interact with us through WhatsApp, phone, email, forms, or other channels.
By using Clenzit's services, you agree to the collection and use of information in accordance with this policy.
What We Collect
We collect information that you provide directly, along with limited information collected automatically when you interact with our website or digital services.
- Communications sent through WhatsApp, email, contact forms, or phone.
- Franchise enquiry details such as city, business interest, and investment range.
- Support or complaint details needed to resolve service concerns.
How We Use It
We use collected information to operate, coordinate, and improve Clenzit services.
- Process and fulfil laundry, dry cleaning, accessory care, and home care orders.
- Schedule doorstep pickup, delivery, and service follow-ups.
- Send confirmations, order updates, invoices, and delivery notifications.
- Respond to enquiries, support requests, feedback, or complaints.
- Process payments, maintain billing records, and prevent misuse or fraud.
- Improve website performance, service quality, and customer experience.
- Send promotional offers only where permitted by consent or applicable law.
Sharing of Data
We do not sell, trade, or rent your personal information. We may share information only where necessary to provide services, operate the business, or comply with law.
- Service providers who support logistics, communication, payment processing, hosting, analytics, or customer support.
- Local franchise partners or operating units solely for fulfilling orders in your service area.
- Government authorities, courts, or regulators where disclosure is required by law.
- Successor entities in case of a merger, acquisition, restructuring, or business transfer.
Data Storage & Security
We use reasonable technical and organisational safeguards to protect information against unauthorised access, alteration, disclosure, or destruction. We retain personal data only for as long as needed for service delivery, legal compliance, accounting, reporting, dispute resolution, and business records.
No internet transmission or electronic storage system is completely secure, so we cannot guarantee absolute security. We continuously work to reduce risk and improve protection.
Cookies
Our website may use cookies and similar technologies to improve browsing, remember preferences, understand page usage, and measure campaign performance.
- You may configure your browser to refuse cookies or alert you when cookies are being used.
- Some website features may not work correctly if cookies are disabled.
- Analytics data helps us improve the website and service experience.
Your Rights
You may contact us to request access, correction, deletion, or updates to personal information we hold, subject to applicable legal, operational, and record-retention requirements.
- Request a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion where retention is not required by law or legitimate business purpose.
- Opt out of promotional communications by contacting us or using available unsubscribe options.
Children's Privacy
Clenzit's services are not directed to children under 13. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, please contact us and we will take appropriate steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected on this page. Continued use of our services after a policy update means you accept the revised policy.
Contact Us
For privacy questions, concerns, or requests, please reach out to Clenzit directly.