Privacy Policy.

01

Overview

Clenzit ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through WhatsApp, phone, or any other channel.

02

What We Collect

We collect information that you provide directly to us, as well as certain information automatically when you interact with our services.

Information you provide:

• Full name, phone number, and email address when you book a service or enquire
• Delivery address and pincode for pickup and delivery scheduling
• Payment information processed through secure third-party payment gateways
• Communications you send us via WhatsApp, email, or contact forms
• Franchise enquiry details including city and investment budget

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent, and links clicked on our website
• Referral source — how you found our website

03

How We Use It

We use the information we collect to operate and improve our services. Specifically, we use your information to:

• Process and fulfil your laundry and dry cleaning orders
• Schedule and coordinate doorstep pickup and delivery
• Send you order confirmations, updates, and delivery notifications
• Respond to your enquiries and customer support requests
• Process payments and maintain billing records
• Send promotional offers, discounts, and service updates (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

04

Sharing of Data

We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers: Trusted partners who assist in operating our business — such as delivery logistics, payment processing, and SMS/WhatsApp communication platforms. These parties are contractually bound to keep your data confidential.
• Franchise partners: In cities where Clenzit operates through franchise units, your order details may be shared with the local franchise operator solely for the purpose of fulfilling your order.
• Legal compliance: If required by law, court order, or government authority, we may disclose your information to comply with applicable legal obligations.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction. You will be notified of any such change.

05

Data Storage & Security

Your data is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

06

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use cookies to:

• Remember your preferences and session information
• Understand how visitors navigate and use our website
• Measure the effectiveness of our marketing campaigns

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function correctly.

07

Your Rights

You have the following rights regarding your personal data held by Clenzit:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Opt-out: You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our messages.
• Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at connect@clenzit.in. We will respond to your request within 30 days.

08

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at connect@clenzit.in and we will take steps to delete that information.

09

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We are committed to resolving any concerns in a fair and transparent manner.