Acceptance of Terms
By accessing our website, booking our services, or interacting with Clenzit through any channel, including WhatsApp, phone, email, or in person, you agree to be bound by these Terms and Conditions.
If you do not agree to these terms, please do not use our services. Clenzit may update these terms from time to time, and continued use of our services after an update means you accept the revised terms.
Our Services
Clenzit provides laundry, dry cleaning, accessory care, and home care services with doorstep pickup and delivery. Availability may vary by location, pincode, and operational capacity.
- Services are available only in selected cities and pincodes.
- Service specifications, turnaround times, and prices may change with notice.
- Clenzit may refuse service where an item cannot be safely processed.
Booking & Orders
Orders can be placed through our website, WhatsApp, or phone. By placing an order, you confirm that the items submitted belong to you or that you have authority to submit them for cleaning.
- A booking confirmation may be sent via WhatsApp, SMS, email, or phone.
- Pickup will be attempted at the address and time slot provided by you.
- Any discrepancy in the collected-item list should be reported within 24 hours of pickup.
- Delivery timelines are estimates and may vary due to operational circumstances.
Pricing & Payment
Prices listed on the website or shared by our team may vary based on fabric type, garment condition, embellishments, stain treatment, special handling, or other service requirements.
- Final pricing may differ from estimates when additional treatment is required.
- You will be informed of additional charges before work begins where practical.
- Payment is due at delivery unless a separate credit arrangement has been agreed.
- Accepted payment methods may include cash, UPI, online transfer, and other supported modes.
Garment Care & Responsibility
Clenzit takes reasonable precautions while processing garments and household items. Customers are responsible for declaring special care requirements, valuable embellishments, pre-existing damage, weak fabric, colour bleeding, or missing care labels at pickup.
- We follow available garment care labels and standard professional cleaning practices.
- Clenzit is not liable for damage caused by incorrect, incomplete, or missing care labels.
- Loose buttons, weak zips, fragile embroidery, and delicate trims should be declared in advance.
- Items left uncollected for more than 30 days after delivery notification may be handled at Clenzit's discretion.
Limitation of Liability
If an item is lost or damaged while in Clenzit's care, our liability is limited to a maximum of 10 times the cleaning charge for that item. Clenzit is not responsible for indirect, incidental, consequential, or loss-of-use damages.
- Colour fading caused by dye instability or pre-existing fabric condition.
- Shrinkage caused by incorrect labels, missing labels, or fabric defects.
- Damage to items not declared as delicate, expensive, or requiring special treatment.
- Loss or damage due to events beyond reasonable operational control.
Cancellation & Refunds
You may cancel a scheduled pickup before pickup completion. Once items have been collected and processing has begun, cancellation may not be possible.
- Refunds are reviewed case by case.
- Quality concerns should be reported within 24 hours of delivery.
- Clenzit may offer a re-clean at no additional charge where appropriate.
- Approved refunds will be processed within the applicable payment timelines.
User Conduct
When interacting with Clenzit staff, the website, or communication channels, you agree to act lawfully and respectfully.
- Do not submit items containing illegal substances, hazardous materials, or unsafe contents.
- Do not provide false information when booking or communicating with us.
- Do not use our services for unlawful or fraudulent purposes.
- Do not attempt to bypass pricing, billing, or payment processes.
Intellectual Property
All content on the Clenzit website, including text, images, logos, design, page layouts, and code, belongs to Clenzit or its licensors. You may not copy, reproduce, distribute, or commercially use our content without written permission.
Governing Law
These Terms and Conditions are governed by the laws of India. Any dispute arising from the use of Clenzit's services shall be subject to the appropriate courts in Maharashtra, India, unless applicable law requires otherwise.
Contact Us
For questions about these Terms and Conditions, please contact Clenzit directly.