01
Acceptance of Terms
By accessing our website, booking our services, or interacting with Clenzit through any channel (including WhatsApp, phone, or in person), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Clenzit reserves the right to update these terms at any time. Continued use of our services after any changes constitutes your acceptance of the new terms.
02
Our Services
Clenzit provides laundry, dry cleaning, accessory care, and home care services with doorstep pickup and delivery. The availability of specific services may vary by location.
- Services are available in select cities and pincodes across India
- Service availability is subject to operational capacity in your area
- Clenzit reserves the right to refuse service at its discretion
- Service specifications, turnaround times, and pricing are subject to change with notice
03
Booking & Orders
Orders can be placed via our website, WhatsApp, or phone. By placing an order, you confirm that the garments you are submitting belong to you or that you have authority to submit them for cleaning.
- A booking confirmation will be sent via WhatsApp or SMS after scheduling
- Pickup will be conducted at the address provided at the time of booking
- Clenzit will provide an itemised list of garments collected at the time of pickup
- Any discrepancies in the itemised list must be reported within 24 hours of pickup
- Delivery timelines are estimates and may vary due to operational circumstances
04
Pricing & Payment
Prices are as listed on our website and may vary based on fabric type, garment condition, and additional treatments required. All prices are inclusive of applicable taxes unless stated otherwise.
- Final pricing may differ from estimates if additional treatment is required
- You will be informed of any additional charges before work commences
- Payment is due at the time of delivery unless a credit arrangement has been agreed
- Clenzit accepts payment via cash, UPI, and online bank transfer
- Prices marked with "+" indicate a starting price — final price depends on garment specifics
05
Garment Care & Responsibility
While Clenzit takes every precaution to care for your garments, customers are responsible for declaring any special care requirements, pre-existing damage, or valuable embellishments at the time of pickup.
- Clenzit is not liable for damage caused by undisclosed pre-existing conditions
- Garments with loose buttons, broken zips, or fragile embellishments should be flagged at pickup
- We follow the care labels on garments — Clenzit is not responsible for damage caused by incorrect or missing care labels
- Items left uncollected for more than 30 days after delivery notification may be disposed of at Clenzit's discretion
- Customers are advised not to submit irreplaceable or heirloom garments without discussing special care requirements in advance
06
Limitation of Liability
In the event of damage or loss of a garment while in Clenzit's care, our liability is limited to a maximum of 10 times the cleaning charge for that garment. We are not liable for loss of earnings, indirect damages, or consequential losses.
Clenzit's liability does not extend to:
- Colour fading due to pre-existing dye instability
- Shrinkage caused by incorrect care labels
- Damage to items not declared as delicate or requiring special treatment at pickup
- Loss or damage due to circumstances beyond our reasonable control
07
Cancellation & Refunds
You may cancel a scheduled pickup at any time before the pickup is completed at no charge. Once garments have been collected and processing has begun, cancellation is not possible.
- Refunds for unsatisfactory service will be reviewed on a case-by-case basis
- If you are unhappy with the quality of cleaning, please notify us within 24 hours of delivery
- Clenzit may offer a re-clean at no additional charge as a resolution
- Refunds, where applicable, will be processed within 7 working days
08
User Conduct
When interacting with Clenzit's staff, website, or communication channels, you agree to conduct yourself in a respectful and lawful manner. You must not:
- Submit garments containing illegal substances or hazardous materials
- Provide false information when booking or communicating with us
- Use our services for any unlawful or fraudulent purpose
- Attempt to circumvent our pricing or payment systems
09
Intellectual Property
All content on the Clenzit website — including text, images, logos, design, and code — is the property of Clenzit and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
10
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra, India.